Frequently Asked Questions
Everything you need to know about your Wooof shopping experience
How do I determine the right size for me?
Each product page includes a detailed size guide with specific measurements. We recommend comparing these measurements against your favorite fitting garments to ensure a perfect fit.
What is the standard shipping timeframe?
Domestic orders are typically processed within 1-2 business days and delivered within 3-5 business days. International shipping times vary by location but usually range from 7-14 business days.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Exchanges are free of charge, while returns for a refund may be subject to a small processing fee.
Are your materials sustainably sourced?
At Wooof, we prioritize ethics. 80% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainable materials by 2025.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.